Replacement policy

Warranty window

48 hours from delivery, unless the product page says otherwise.

It covers problems that already existed at delivery, and an asset that goes down on its own within the window without any action from you. Report it before changing anything.

What ends the warranty

Changing security details (password, email, phone or two-factor).

Adding billing or payment information, or starting to run ads.

Adding another admin to a Business Manager is allowed and does not end the warranty.

Not covered

Restrictions caused by the ads you run.

Any asset used for a prohibited purpose (gambling or betting, fraud, scams and the others listed in the terms). It loses the warranty.

Assets with spend history have a conformity warranty only, which ends on first use.

How to ask for a replacement

Use "Talk to a person" or write to [email protected] with your order reference (WNA-…) and a screenshot of the problem, within the warranty window.

A covered unit is replaced with an equivalent one. If none is in stock, we refund that unit in the coin you paid with, minus network fees.